Terms of Service

1. Service Description

APIVAI provides an AI API gateway service that allows users to access frontier AI models (including Claude by Anthropic and GPT by OpenAI) through a unified, pay-as-you-go API. Users purchase prepaid credits and consume them based on API usage (tokens processed).

2. Account Registration

You must provide a valid email address to register. You are responsible for maintaining the security of your account credentials and API keys. You must not share your API keys publicly or with unauthorized parties.

3. Payment & Refunds

All payments are prepaid. We accept credit and debit cards, Alipay, WeChat Pay and cryptocurrency. Alipay and WeChat Pay payments are charged in CNY and converted to a USD balance at the current exchange rate. Account balances and model prices are in USD. Credits are non-refundable once consumed. Unused credits may be refunded at our discretion within 30 days of purchase.

4. Acceptable Use Policy

This Acceptable Use Policy covers all use of the APIVAI API (text and code models) and forms part of these Terms. You may not use the service for:

• Illegal activity — content or actions that break applicable law, including fraud and the sale of illegal goods or services.
• Child sexual abuse material (zero tolerance) — any sexualization or exploitation of minors. The account is permanently banned and reported to NCMEC / law enforcement.
• Malware and attacks — creating malware, phishing, credential theft, or attacking systems you are not authorized to test.
• Spam and abuse of others — bulk unsolicited messages, harassment, threats, or hate speech targeting people.
• Abuse of the service — payment fraud, chargeback abuse, circumventing rate limits, or reselling or sharing API keys without our written agreement.
• Violating the usage policies of the model providers whose models you call.

How We Enforce

We do not store the content of your API requests or responses. We act on abuse reports and on signals such as payment fraud, attacks on the service, or unusual traffic.

Violation Handling

On a confirmed violation we may, depending on severity and history: issue a warning, disable API keys, suspend the account, forfeit the account balance (non-refundable), and/or permanently terminate the account. Illegal activity is reported to the authorities.

Reporting Abuse

To report abuse, email support@apivai.com with a description, the time, and any evidence. Reports are reviewed within 72 hours (child-safety reports immediately). Enforcement actions may be appealed within 14 days via the same address.

5. Service Availability

We strive to maintain high availability but do not guarantee 100% uptime. Service may be interrupted for maintenance or due to upstream provider issues. We are not liable for losses resulting from service interruptions.

6. Rate Limits

Each API key has a default rate limit of 60 requests per minute (RPM). Higher limits may be available upon request. Exceeding rate limits will result in temporary request rejection.

7. Liability

APIVAI is provided "as is" without warranties of any kind. Our total liability is limited to the amount of credits purchased in the last 30 days. We are not responsible for the accuracy or content of AI model outputs.

8. Changes to Terms

We may update these terms at any time. Continued use of the service after changes constitutes acceptance. We will notify users of material changes via email.

9. Contact

For questions about these terms, contact us at support@apivai.com or via Telegram at @e3655.